"Could you post that on Amazon, please?" This might be the phrase that unites generations. At any rate, it's a phrase that makes clear that the baby-boom-centric world of customers and commerce ain't what it used to be. In fact, baby boom customers are steadily on their way to accepting the crowdsourced, expert-doubting, mass media-ignoring world that the Millennial (Gen-Y) generation already accepts as the norm in commerce.
Abbey Roadkill: Boomer vs Millennial (Gen Y) Customer Service And Marketing Expectations
Forbes - 26 Aug 2013 23:15
"Could you post that on Amazon, please?" This might be the phrase that unites generations. At any rate, it's a phrase that makes clear that the baby-boom-centric world of customers and commerce ain't what it used to be. In fact, baby boom customers are steadily on their way to accepting the crowdsourced, expert-doubting, mass media-ignoring world that the Millennial (Gen-Y) generation already accepts as the norm in commerce.
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